Welcome to Sharlys Temple – Our Salon Policy

 

Thank you for choosing Sharlys Temple for your beauty needs! We want to ensure that every appointment is as smooth and enjoyable as possible for both you and I. Please take a moment to review the salon policies before scheduling your appointment. We appreciate your understanding and cooperation!  

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Appointment & Deposit Policy

We want to make sure you’re 100% sure before scheduling your appointment, as your spot is being held just for you. The deposit you pay is a retainer fee, which secures your appointment. Please note:  

- Refunds are only permitted if the appointment is canceled due to something on our end**.  

- No refunds will be issued if you cancel your appointment.  

- Cancellations on the day of your appointment** will result in a **25% cancellation fee** of your total service cost.  

- Failure to pay the cancellation fee will prevent you from scheduling again until it is settled. If you schedule another appointment without paying the fee, your deposit will go toward the amount owed.

 

 Hair Preparation**

To ensure the best experience, please come to your appointment with your hair ready for the service you’ve scheduled:

- **Your last style must be completely removed** before your appointment. If it’s not, we will need to cancel your appointment, and you will still be charged.

- For **weave services**, a shampoo is included (unless you request otherwise).

- **Loc services** also include a wash.

- Most other services come with a wash, except for **braids**.

 

Hair Condition & Matted Hair Fee

You do not need to arrive with your hair blow-dried, but please ensure your hair is not matted. If your hair is matted, there will be a matted hair fee, which may range from **$30 to $60**, depending on the extent of the matting.

 

Accompanying Guests

We love to provide a peaceful and focused environment for your appointment. Only the person receiving the service is allowed at the appointment. If the client is under 15, a parent or guardian may accompany them.

 

Scheduling Around Events

While we want you to look amazing for any special occasion, we recommend **not scheduling an appointment right before an event** on the same day. Sometimes, things take longer than expected, or unforeseen delays can happen (like traffic), and we want to make sure we have enough time to give you the best service possible. Please allow some buffer time between your appointment and any events.

 

Late Arrivals & Grace Period**

We want to be respectful of your time and ours. We both have a **15-minute grace period** for late arrivals, with no fee charged. However:

- If you’re more than 15 minutes late, a $35 late fee will be applied.

- Due to the unique nature of our bus salon (which involves additional travel time), the salons grace period will be extended to 30 minutes for travel-related delays. 

- After 30 minutes, we will unfortunately need to deduct 10% from your style cost to make up for lost time.

 

Payment Policy

Please be sure to **bring the full payment for your service** with you. If you are paying electronically, please ensure your payment method is set up and ready to go. Unfortunately, we cannot allow clients to leave and return to pay after the appointment.  

By scheduling your appointment, you’re agreeing to follow our policies, and we truly appreciate your understanding and cooperation!

 

We are so grateful for your support, and we look forward to making you feel your best at [Salon Name]! If you have any questions about our policy or need assistance with anything, don’t hesitate to reach out to us.​